phdraem is committed to protecting your personal information. This Privacy Policy explains what we collect, why we collect it, how we use it, and the rights you hold as a data subject under Philippine law.
phdraem collects only what is necessary: registration details, identity verification documents, transaction records, device and session data, and communications with our support team. We do not collect data we don't need.
All data transmitted to and from phdraem is encrypted using 256-bit SSL. Personal data at rest is stored in secured, access-controlled environments. phdraem undergoes regular security audits and staff data-handling training.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, object to processing, and request deletion of your personal data held by phdraem. Submit requests through our 24/7 support channel.
phdraem does not sell your personal data. We share data only with regulated third parties essential to platform operations — payment processors like GCash and PayMaya, identity verification services, and PAGCOR as required by law.
phdraem uses essential cookies for session management, performance cookies to improve platform speed, and analytics cookies to understand usage patterns. You can manage non-essential cookie preferences through your browser settings.
phdraem sends promotional communications only with your consent. You may opt out of marketing emails at any time via the unsubscribe link in any email, or by contacting support. Transactional notifications (deposits, withdrawals, security alerts) cannot be opted out of.
Last updated: June 2026 | Effective date: June 1, 2026 | Version 2.4
This Privacy Policy ("Policy") describes how phdraem ("phdraem," "we," "our," or "us") collects, uses, stores, discloses, and otherwise processes personal data relating to users ("you," "Player," or "Data Subject") of the phdraem website at phdraem.co and all associated services, games, and features (collectively, the "Service").
phdraem is committed to protecting the privacy and personal data of all users in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission of the Philippines ("NPC"). Where applicable, phdraem also complies with PAGCOR player data requirements as part of its operation under the PAGCOR regulatory framework.
By registering for and using the phdraem Service, you acknowledge that you have read, understood, and consent to the data processing practices described in this Policy. If you do not agree with any part of this Policy, please discontinue use of the Service immediately.
phdraem acts as the data controller in respect of personal data processed through the platform. As data controller, phdraem determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out in accordance with applicable data protection law.
phdraem has designated a Data Privacy Officer ("DPO") responsible for overseeing compliance with this Policy and the DPA. You may contact the DPO at the email address published in the footer of this page. All data subject rights requests and privacy-related concerns should be directed to the DPO in the first instance.
phdraem collects the following categories of personal data:
3.1 Identity Data. Full legal name; date of birth; nationality; gender; copies of government-issued Philippine ID (UMID, driver's license, PhilSys ID, passport); selfie photographs submitted for identity verification purposes.
3.2 Contact Data. Registered email address; Philippine mobile number; residential address including barangay, city or municipality, province, and postal code.
3.3 Financial Data. Deposit and withdrawal transaction records; payment method identifiers (e.g., GCash-registered mobile number, BDO account last four digits); source of funds documentation where requested for KYC compliance.
3.4 Gaming Activity Data. Login timestamps and session durations; games played; wager amounts and outcomes; bonus usage and redemption records; responsible gaming tool settings (deposit limits, session limits, self-exclusion status).
3.5 Technical Data. IP address; device type, model, and operating system; browser type and version; geographic location data derived from IP address; cookie identifiers and session tokens.
3.6 Communications Data. Records of your interactions with phdraem customer support, including live chat transcripts, email correspondence, and any other written communications relating to your account or the Service.
phdraem collects personal data through the following means:
phdraem processes your personal data for the following purposes and on the following legal bases under the DPA:
phdraem does not engage in automated decision-making or profiling that produces legal or similarly significant effects without human review. Responsible gaming monitoring that may result in account interventions involves human oversight from our compliance team.
phdraem does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data processing agreements:
All third-party processors engaged by phdraem are contractually bound to process personal data only for the specified purposes, maintain appropriate security standards, and comply with applicable Philippine data protection law.
Some of phdraem's third-party service providers are located outside the Philippines. Where personal data is transferred to recipients in other jurisdictions, phdraem ensures that such transfers are made in accordance with the DPA's requirements for cross-border transfers — specifically that the receiving party provides a comparable level of data protection, whether through contractual safeguards, certification, or the existence of adequate data protection laws in the destination country.
By using the phdraem Service and consenting to this Policy, you acknowledge that your personal data may be transferred to, processed in, and stored in countries outside the Philippines for the purposes described in this Policy.
phdraem retains personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The following general retention periods apply:
When data is no longer required for legal or operational purposes, phdraem securely destroys or anonymizes it in accordance with industry-standard data disposal procedures.
phdraem uses cookies and similar tracking technologies to enhance platform functionality, improve performance, and understand how players use the Service. The following categories of cookies are used:
You may manage non-essential cookies through your browser settings. Disabling cookies may affect some functionality of the phdraem platform. phdraem does not use third-party advertising cookies or behavioral tracking cookies for retargeting purposes on its platform.
phdraem implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
While phdraem employs industry-standard security practices, no online platform can guarantee absolute security. Players are strongly encouraged to use strong, unique passwords for their phdraem account and to enable two-factor authentication (2FA) through account security settings.
Under the Data Privacy Act of 2012, you hold the following rights with respect to personal data that phdraem holds about you:
Right to Access: You may request a copy of the personal data phdraem holds about you, along with information about how it is processed.
Right to Rectification: You may request correction of inaccurate or incomplete personal data. Basic profile information can be updated directly through your account settings; corrections to KYC documents require a formal support request.
Right to Erasure: You may request deletion of your personal data where processing is no longer necessary, consent has been withdrawn, or processing was unlawful. Note that certain data must be retained for legal compliance periods as described in Section 8.
Right to Object: You may object to processing of your personal data based on legitimate interests, including direct marketing. Objection to marketing communications can be actioned immediately via the unsubscribe link in any phdraem email.
Right to Data Portability: You may request your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract performance.
To exercise any of the above rights, contact phdraem's Data Privacy Officer through our 24/7 live chat support or by email. phdraem will respond to all valid data subject requests within thirty (30) days of receipt. In complex cases, the response period may be extended by an additional thirty (30) days with notification to you of the reason for the extension.
phdraem is strictly a platform for adults aged 21 years and older. phdraem does not knowingly collect personal data from individuals under the age of 21. Registration requires submission of identity documents confirming the player's date of birth, and accounts found to belong to individuals under 21 years of age are immediately terminated.
If you believe that a minor has registered on phdraem or that phdraem has inadvertently collected personal data from a person under 21, please contact our Data Privacy Officer immediately so the data can be identified and securely deleted.
The phdraem platform may contain references to third-party payment processors and licensed game providers. These third parties operate under their own privacy policies and data handling practices, over which phdraem has no control. phdraem's Privacy Policy applies solely to data collected and processed directly by phdraem. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of phdraem.
phdraem reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, or phdraem's data processing practices. When material changes are made to this Policy, phdraem will provide advance notice via email to your registered address and through a prominent notification on the platform. The "Last updated" date at the top of this page reflects the date of the most recent revision. Your continued use of the Service after the effective date of any revision constitutes your acknowledgment of the updated Policy.
For all privacy-related inquiries, data subject rights requests, or concerns regarding phdraem's data handling practices, please contact:
DATA PRIVACY OFFICER — PHDRAEM
Email: [email protected]
Subject line: DATA PRIVACY REQUEST – [your concern]
Response time: Within 30 days of receipt
If you are not satisfied with phdraem's response to a privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official website.
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